We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our business operations.
🟢 7+ Days Before Trip Start
Cancel 7 or more days before your scheduled trip start time and receive a 100% refund of your rental fee plus your full security deposit.
🟡 3-7 Days Before Trip Start
Cancel between 3 and 7 days before your scheduled trip start time and receive a 50% refund of your rental fee plus your full security deposit.
🔴 Less Than 3 Days (72 Hours) Before Trip Start
Cancel less than 3 days (72 hours) before your scheduled trip start time and receive no refund of your rental fee. Your security deposit will still be refunded in full.
• Security Deposit: Your security deposit is always refunded in full when you cancel, regardless of timing.
• Cannot Cancel After Start: Once your trip has started, it cannot be cancelled. Please contact us if you need to end your trip early.
• 24-Hour Minimum: Trips cannot be cancelled within 24 hours of the scheduled start time through our website. Please contact us directly.
• Refund Processing: Refunds are processed immediately upon cancellation and typically appear in your account within 5-10 business days depending on your bank.
1. Log in to your account
2. Go to your trip details page
3. Click the "Cancel Trip" button at the bottom
4. Review your refund amount and confirm the cancellation
If you have questions about our cancellation policy or need assistance with a cancellation, please don't hesitate to reach out:
📧 Email: support@motovenice.com
📱 Text: (323) 250-2181